Dear Denzel.

We are sorry to know you did not enjoy the couple massage. We apologize for any inconvenience our team might brought you. Hurting you is not our intention. Couple massage is tailored massage we are more than happy to adjust the pressure for you during the treatment. Or before the treatment we are happy to know your treatment expectation.

We checked with our front desk and our therapists, unfortunately we did not get any complaints from you. We will do more strict team training to avoid the miscommunication before and during the treatment.

We wish you all the best :)

Hello Beatriz, thank you for your visit and we apologize for the noise that might disturbed your relax treatment. Each our room has sound isolation wall installed. It might be the noise from clients passing by in the hallway. We will do more management and try to solve the problem. About the Thai massage comment. None of our team therapist come from Thailand. Although we work with mixed culture backgrounds. And on our service menu we do not offer any Thai massage. We wish you all the best .